Remove the virtual IP address/ correct the IP address in the IP Address text field.Click on Edit IP icon under the IP Address field.Select the Tools tab and go to Remote Control.Verify whether the IP Address of the selected computer is shown correctly In case there is a Virtual IP, you will need to remove the virtual IP Address for Remote Control.Specify and use the IP Address of the computers to connect, if you have computers with same name in two different domains/workgroups.Check if the selected computer is down.
#REMOTEPC AGENT INSTALL#
refers to the Web port to access the client, the default being 8020.ĭouble-click the msi file to install the agent manually. refers to the machine running Endpoint Central and If not install the agent in the client machines manually. Add "Remote Assistance" to the Exception List of windows Firewall.Ĭheck if the the Agent is installed in the Client Computer.Add the TCP port 8041 to the exceptions list.Browser issues like absence of JAVA plug ins and Active X controls.įirewall running in the machine in which Endpoint Central MSP Server is installed may block requests.Inability to access the target computer.If you are unable to connect, you can be sure that the firewall is blocking communication between the Endpoint Central server and agent. Execute the following command in the Command Prompt window: telnet Desktop_Central_Server_IP Remote_Control_Gateway_Port To confirm this, you can try connecting to the Endpoint Central Server from the Client machine using Telnet. Firewall is blocking the communication.Problems in viewing remote desktops may occur due to one or more of the following reasons: Unable to establish connection to a remote desktop from Endpoint Central Server. Unable to connect to Remote Desktop Problem